Greetings!
I hope all is well at your end. Our direct client is currently offering multiple new full-time or part-time positions as a ServiceNow TC (Technical Consultant) and BPC (Business Process Consultant), 100% remote. If you have a passion for ServiceNow and are eager to advance your career, we'd love to hear from you!
Required : ServiceNow certification CIS-SAM and CIS-HAM
Roles and Responsibilities
- Lead the end-to-end implementation of IT Asset Management (ITAM) on the ServiceNow platform, including Software Asset Management (SAM) and Hardware Asset Management (HAM) modules.
- Customize and configure ITAM modules to meet client-specific requirements, ensuring compliance with industry best practices and organizational policies.
- Conduct workshops and stakeholder interviews to gather detailed requirements for ITAM solutions.
- Analyze existing asset management processes to identify gaps and recommend improvements.
- Translate business requirements into technical specifications and user stories for ITAM configurations.
- Engage with key stakeholders across various departments to ensure alignment on ITAM strategies and processes.
- Provide advisory support on ITAM best practices, helping clients make informed decisions about their asset management strategy.
- Act as the liaison between technical and business teams, ensuring clear communication and understanding of project objectives.
- Configure asset discovery, inventory management, and lifecycle tracking in SAM and HAM modules.
- Develop and manage workflows, business rules, and automation scripts to streamline asset management operations.
- Integrate ITAM with other ServiceNow modules such as CMDB, ITSM, and Procurement to provide seamless asset visibility and control.
- Ensure data accuracy and integrity within the ITAM solution by implementing data quality rules and reconciliation processes.
- Establish and enforce governance frameworks for asset data management and compliance.
- Conduct training sessions and develop documentation to empower end-users and administrators to manage ITAM processes independently.
- Create user guides, process documentation, and knowledge transfer materials to facilitate smooth handover.
- Design and implement dashboards and reports to provide insights into asset utilization, compliance, and cost savings.
- Use reporting tools to support decision-making on asset optimization and lifecycle management.
- Regularly review and optimize ITAM processes to align with evolving business needs and technological advancements.
- Stay updated on ServiceNow ITAM module enhancements and industry trends to continually enhance the solution's effectiveness.
- Troubleshoot and resolve issues within the ITAM solution, ensuring minimal disruption to asset tracking and compliance activities.
- Provide ongoing support for ITAM applications, making adjustments as needed to address operational changes or new requirements.
- Ensure ITAM practices adhere to organizational and regulatory compliance standards.
- Prepare for and assist in IT asset audits by maintaining accurate records and configurations in line with compliance requirements.
If this sounds like something you'd be interested in or if you'd like more details, I'd love to connect and share more information. Your skills would be a great addition to this opportunity.
Also, feel free to share this opportunity with others who may be interested!
Thank you!
Drishti Jain
412-688-6670
drishti.jain@mastechdigital.com
